CUSTOMER CARE

SHIPPING INFORMATION

We ship worldwide for FREE.

For orders upto £80, we offer standard worldwide shipping (7 to 10 business days).
For orders over £80, we offer express worldwide shipping (3 to 5 business days).
We require all our orders to be signed for on delivery. If no one is available at the time of delivery, our courier will leave a calling card. It is your responsibility to arrange for re-delivery with the specified courier company stated on the calling card.

Products shipped internationally are typically processed within 72 hours pending availability.

IMPORTANT INFORMATION

Please make sure the shipping address is correct as we're unable to redirect orders once they are on their way to you.

Our delivery time starts from moment an order is accepted and includes a 72 hour period where your items will be processed and dispatched.

TRACKING QUERIES

Although most arrive quicker, please allow up to 10 business days before querying your parcel. To track your order, please email us - hello@cocoq.co - with your name, contact number and order number.

TAXES AND DUTIES

Taxes and duties: Prices displayed on the website are exclusive of taxes. You are liable for all import duties, customs and local sales taxes levied by the country you are shipping to. As we are unable to advise the amount this may be, please check with your local customs authority prior to placing an order.

CUSTOMER CARE

SHIPPING INFORMATION
RETURNS
PRODUCT CARE & WARRANTY
FAQ